Privacy Policy

Effective date: March 23, 2026

This Privacy Policy explains how ReserveDesk collects, uses, and protects personal information when using our reservation operations platform and related messaging workflows.

1. Information we collect

• Contact data such as name, phone number, and messaging identifiers.
• Reservation details such as date, time, resource/court, and status updates.
• Operational notes entered by authorized staff for reservation handling.
• Technical metadata needed to maintain service reliability and auditability.

2. How we use information

• To process booking inquiries and manage reservation workflows.
• To coordinate staff actions such as confirmation, rejection, cancellation, and payment updates.
• To provide operational visibility including queue management and system health.
• To support customer communication related to reservations.

3. Messenger and Instagram data use

When integrated with Meta messaging channels, ReserveDesk processes message-linked identifiers and reservation context strictly for reservation operations and customer support workflows.

4. Data sharing

ReserveDesk does not sell personal information. Data is shared only with authorized business operators and service providers required to deliver the platform.

5. Data retention

Data is retained for operational, audit, and legal purposes, and only for as long as necessary for those purposes.

6. Security

We apply reasonable administrative and technical safeguards to protect data against unauthorized access, disclosure, or misuse.

7. Your rights

You may request access, correction, or deletion of your personal data by contacting support@reservedesk.app.

8. Data deletion requests

For deletion instructions, please visit Data Deletion Instructions.

9. Contact

For privacy questions or requests, contact: support@reservedesk.app.