Terms of Service

Effective date: March 23, 2026

These Terms of Service ("Terms") govern access to and use of ReserveDesk websites, software, messaging integrations, and related services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.

1. Parties and acceptance

These Terms form a legal agreement between you (or the organization you represent) and ReserveDesk ("ReserveDesk", "we", "us", or "our"). If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Eligibility and account access

• You must be legally able to enter into binding agreements to use the Services.
• You are responsible for all activity under your account credentials.
• You must provide accurate and current account information.
• You must promptly notify us of unauthorized account access or security incidents.

3. Service scope and permitted use

ReserveDesk provides reservation operations tools, including messaging-linked booking workflows, queue management, scheduling controls, and related admin functions. You may use the Services only for lawful business operations and in accordance with applicable platform rules (including Meta platform policies when relevant).

4. Prohibited conduct

You agree not to:

• Use the Services for unlawful, abusive, deceptive, or fraudulent activity.
• Interfere with system integrity, security, or availability.
• Attempt unauthorized access to accounts, data, or infrastructure.
• Reverse engineer, decompile, or otherwise attempt to extract source code except where legally permitted.

5. Customer data and privacy

You are responsible for ensuring you have the necessary rights and notices to process customer data through the Services. Our handling of personal data is described in our Privacy Policy. Data deletion instructions are available at Data Deletion.

6. Integrations and third-party services

The Services may integrate with third-party platforms (for example, messaging, hosting, and infrastructure providers). Your use of third-party services is subject to their own terms and policies. ReserveDesk is not responsible for third-party platform outages, policy changes, or service limitations.

7. Fees and billing

If paid plans or usage-based billing apply, pricing and payment terms will be provided separately in writing or in-product. Unless otherwise stated, fees are non-refundable.

8. Availability, maintenance, and changes

We may update, modify, suspend, or discontinue parts of the Services at any time. We work to maintain availability but do not guarantee uninterrupted or error-free operation.

9. Intellectual property

ReserveDesk and its licensors retain all rights, title, and interest in and to the Services, including software, branding, and related intellectual property. Except for limited usage rights granted under these Terms, no rights are transferred to you.

10. Termination

We may suspend or terminate access if these Terms are violated or if required for security, legal, or operational reasons. You may stop using the Services at any time. Provisions that by nature should survive termination will survive, including limitation of liability and dispute-related provisions.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, ReserveDesk will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption arising from or related to use of the Services.

13. Indemnification

You agree to defend, indemnify, and hold harmless ReserveDesk and its affiliates from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Services, your data, or your violation of these Terms or applicable law.

14. Governing law and disputes

These Terms are governed by applicable laws in the jurisdiction where ReserveDesk is established, without regard to conflict-of-law rules. Any dispute will be handled in competent courts of that jurisdiction, unless otherwise required by applicable law.

15. Changes to these Terms

We may update these Terms from time to time. Updated Terms become effective upon posting with a revised effective date. Continued use of the Services after updates constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms may be sent to support@reservedesk.app.